Deleting your account

How to delete your Voexra account

Sign in, open the messenger in the Support workspace, and request account deletion. Include your trader ID and account email; the general-support messenger does not attach your account identity or recent activity automatically. Support will verify ownership before processing the request, and you should never send a password or verification code.

If you cannot sign in or no longer control the email address on the account, open the guest messenger and explain that you need account-recovery checks before requesting deletion.

Support will confirm the request and explain any identity or account-state checks required before closure. No completion time is promised on this page.

Before you ask us to delete it

Withdraw any remaining balance first. Once an account is closed we cannot pay out to it, and re-opening it to release funds takes considerably longer than withdrawing beforehand.

An account with a withdrawal still under review cannot be deleted until that request is settled or cancelled.

What is deleted

The following is removed when your account is deleted:

• Your profile: email address, name, country, and the password hash.
• Your sessions and devices, so every signed-in device is logged out.
• Your uploaded identity documents and the images themselves.
• Your notification history and any linked partner programme accounts.

What we keep, and why

Records of completed deposits, withdrawals and trades are retained. These are financial records we are required to keep, and they also protect you: they are the evidence of what was paid in and out of your account.

The fact that an identity check was performed, and its outcome, is retained even though the document itself is deleted.

Retained records are kept for the period required by the applicable financial and anti-money-laundering rules, and are not used to contact you or to market to you.

If you want to know exactly what has been retained about you, ask through the secure messenger in the Support workspace and we will tell you.